Your contract is based on variable direct debit payment, unless an alternative payment method has been agreed. This includes a discount (0.5p/kWh for electricity or 0.1p/kWh for gas) against our standard unit rate.
Direct debit reduces your risk of getting into debt, as the amount you owe is paid off automatically at the end of each billing period. You’ll have 5 days after receiving your bill to let us know any issues, before your payment is completed 14 days after billing.
Please note that if you agree your contract based on direct debit payment without a direct debit in place, or you later cancel or recall the direct debit, your prices will increase by 0.5p/kWh for electricity or 0.1p/kWh for gas.