In recent times, Ofgem has introduced extra protection for micro businesses to help make sure that they have access to appropriate energy deals.
Under these rules, micro businesses are defined as companies that meet one of the following criteria:
In 2012 SSE was the first supplier to introduce a back-billing commitment for micro business customers, promising to accept responsibility when a customer has been under-billed due to a genuine billing error and not to issue a ‘back bill’ to that micro business for a period greater than twelve months. SSE extended this back-billing commitment in September 2013 to cover all of its small business customers which includes all micro businesses as well as single site, non-half hourly customers and quarterly billed gas customers.
Examples of genuine billing errors, where SSE is at fault, include:
Examples of billing errors where SSE is not at fault, include:
We’re committed to treating our customers in a professional, honest and fair manner. Experience of serving our business customers has taught us that positive relationships rely on effective two-way communication.
While we try to prevent any billing errors we recognise that sometimes things can go wrong and we’ll make every effort to identify any errors and to communicate with customers regarding those. We also encourage customers to contact us if they feel there may be a problem so that we can act promptly to resolve any issues.