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YOUR BILL EXPLAINED

The guide below shows what each section of your statement and invoice means. All your energy bills are available to view online in the Business Energy Centre.

We’re in the process of moving all our customers to a new billing system, which will mean improvements and a new look to your invoices - click here to learn more

Understanding your gas statement

Statements are usually issued monthly or quarterly. If you have quarterly billing, your first statement will arrive within three months of your account opening.

Once you’ve set up your online account, you can view bills and provide regular meter readings to ensure your bills are up to date and accurate.

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Your gas statement explained:

1. Invoice Structure Identifier The 'Customer Account Number' on your old invoice has been replaced with an 'Invoice Structure Identifier' on your new invoice. This is a ten-digit number that will always begin with '87' e.g. 8700000000.

2. CCL Registration Number This is a new addition to your invoices. CCL stands for 'Climate Change Levy.' The CCL is a Government tax which is designed to encourage business customers to use energy more efficiently and support the reduction of the UK's overall emissions.

3. Electricity / Gas Supply Invoice Your invoices were previously titled ‘Statement of Account’. We have changed this, so they are now titled ‘Supply Invoice’.

4. Site Reference If you are a multi-site business your Site Reference is used to identify individual properties. In the updated invoice you may notice we’ve added a prefix of ‘AGR’ which stands for ‘Agreement.'

5. VAT Depending on how much energy you use, you will either pay standard VAT or reduced VAT. Your invoice now clearly displays this. For more on VAT thresholds please see the HMRC website: [www.gov.uk/how-vat-works/vatthresholds]

6. How to Pay If you pay by Bank Transfer, you will be required to make a change in your system to ensure payments are received. If you pay by Direct Debit you should have received notification of this change already; you do not need to take any action. Your payment collection date will feature here if you pay by Direct Debit.

You can submit your meter readings to us online. You can also call 0345 725 2526 or submit by post to:

SSE Energy Solutions
No. 1 Forbury Place
43 Forbury Road
Reading
RG1 3JH