Director of Business Energy, Aled Humphreys, on our new business-as-usual and SSE’s support for the fight against Covid-19.
As social distancing and working from home become the norm for many, SSE Business Energy’s teams are also adapting to a new business-as-usual.
SSE’s main priority is ensuring the safe and reliable supply of electricity, on which the people and organisations whose work is critical to the Covid-19 response depend. At the same time, it is committed to supporting its workforce and wider communities with the challenges they face.
Within SSE Business Energy, this has meant rapidly facilitating as many of our people as possible to work at home, with 99% now able to do so. As part of this we’ve unfortunately had to suspend site visits to carry out non-critical metering work, but otherwise we will continue to provide most of the services we normally do.
Transitioning all our employees to homeworking, even teams who do not normally do so, means that new solutions are necessary to keep our phone lines and other processes running. While we get these up and running you may experience longer than usual waiting times – so in the interim email or using our online services is the best way to reach us. Thank you for bearing with us as we make this transition – I can assure you we are doing everything we can to support you.
Many businesses, from small independents to large chains, have had to shut their doors for an unknown duration and we understand your concerns. Our regularly updated FAQ covers what to do if your premises are closed, who to get in touch with if you need help with a payment problem, and how to access your bills online.
SSE has joined forces with a host of businesses in signing the C-19 Business Pledge to support the UK through the coronavirus pandemic and the recovery efforts. The C-19 pledge aims to unite the business community behind three key aims:
⦁ Publishing clear and simple advice for customers
⦁ Supporting their own employees throughout and beyond this challenging time
⦁ Doing what they can to help communities through the epidemic.
In line with that, SSE has also set out details of the first steps it has taken to support customers, communities and employees. These include:
The power distribution network operator (DNO) SSEN is using this well-established channel through which vulnerable customers are provided additional support, working closely with local agencies to ensure those who are vulnerable can be reached as quickly as possible in the event of an electricity network fault. Those who need to be added to the Priority Services Register can contact the local DNO.
Reflecting government guidance, measures are in place to protect key personnel on SSE sites where work must continue to support the supply of electricity, while non-critical work has been suspended to enable as many employees as possible to remain in their homes.
SSE has brought forward up to 10% of its annual community funds to be available to communities in direct response to the challenges posed by coronavirus.
We’ll continue to look at ways we can help meet the challenges of Covid-19 as the situation evolves in the weeks and months ahead, and I’ll keep updating you regularly with further details via this website and email.
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