SSE has been ranked as the second best energy provider at handling complaints from small business customers.
Citizens Advice has launched a brand new league table allowing millions of small business owners to compare how well energy suppliers are handling their complaints. The new rankings – which will be published quarterly – measure how effectively energy suppliers are dealing with complaints from small business customers across Great Britain. The production of this league table followed the charity’s established quarterly complaints league table for household energy customers – first launched in 2012.
SSE had a complaints ratio of 29 per 10,000 customers (or 0.29%) putting it second out of the fifteen largest energy suppliers included in the ranking.
Finlay McCutcheon from SSE Business Energy who manage energy accounts with businesses said: “This league table is an excellent tool and will help businesses to make an informed choice when choosing their energy provider. We’re proud of our commitment to customers, putting their current and future needs at the heart of everything we do.”
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