SSE Business Energy number one at handling micro-business complaints

Category : News

SSE Business Energy has been rated the best energy provider at handling complaints from micro-business customers, according to the latest quarterly figures from Citizens Advice.

The most recent non-domestic energy supplier performance league table (January-March 2019) shows that we currently have a complaints ratio of 17.7 per 10,000 customers (or 0.177%) placing us first out of the 16 largest energy suppliers included in the ranking.

The report compares how energy companies rank from best to worst on handling complaints made by micro-businesses* to the independent bodies: Citizens Advice and Ombudsman Services.

It allocates weightings to reflect the seriousness of the complaint and the time and effort spent by the customer to get their problem resolved. These place greater emphasis on situations where the customer has had to repeatedly contact their supplier, or another agency, because the supplier had failed to deal with their problem.

At SSE Business Energy, we always want to give you the best possible service, but we know that sometimes things can go wrong. When there is a problem, we work hard to make sure it’s resolved as quickly and effectively as possible, minimising disruption to your business.

Our dedicated Customer Service Advisors talk to customers every day. This gives us plenty of opportunity to hear about the common energy issues businesses like yours face. Your feedback helps us improve the service we offer, so if there’s something we should know, please tell us.

It’s easy to get in touch with us using the details on our contact us page.

Should you feel the need to make a complaint, it’ll go to an expert team who’ll do all they can to resolve your issue, promptly. We’ve created a complaint handling statement to show you the steps we’ll take. You’ll find a copy of this in our document library.

 

*Ofgem, the energy industry regulator, defines a micro-business as such if they meet one of the following criteria:

  • Employs fewer than 10 employees (or their full time equivalent) and has an annual turnover or balance sheet no greater than €2 million, or
  • Consumes not more than 100,000 kWh of electricity per year, or
  • Consumes not more than 293,000 kWh of gas per year
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Louise Innes

Commercial Director

Louise Innes is Commercial Director for SSE Business Energy and leads on all commercial management for the small and large business portfolio. Prior to this Louise worked roles in both Trading and Domestic Energy, having joined SSE in October 2014. She has ten years’ experience in the energy industry, predominantly in large business product and pricing, with previous roles at both Ofgem and Scottish Power.
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