We’re currently installing AMR smart meters across the UK and we'll soon be rolling out next generation meters.
Like all energy suppliers in the UK, we’re currently upgrading our electricity and gas customers to smart meters. We’re working to ensure our customers are offered the most advanced meters available to them. They are designed to help businesses reduce bills and save time and energy.
Once your new meter is in place and is operational, it will record your energy usage every half hour. We can access this data at regular set intervals to ensure we provide you with accurate bills.
Upgrading to Smart metering will help you develop a better understanding of how your business uses energy as the new meters provide information that can be interpreted and analysed by our free online energy analysis tool, Clarity.
Clarity takes the information from your Smart meter and turns it into easy-to-understand graphs and charts that show how your business uses energy. That information can then be combined with energy-saving measures to help you reduce your energy consumption and bills.
View the Smart Meter Installation Code of Practice here.
*We rely on wireless communications technologies to receive your readings. If for any reason this should fail, we’ll give you an estimated bill. To ensure your meter is working smoothly, we may also continue to take manual meter readings from time to time.
We can provide your business with different levels of support and a range of tools and additional costed services that will help you take full advantage of Smart metering.
For small businesses, this can include:
We’ll be sending out invitations to install Smart meters in the near future but you can register your interest in advance.
Just complete the form below and we’ll be in touch. You’ll also get a few email updates on the progress of our Smart programme.
Like anything new, there are several myths surrounding Smart meters. Our Smart metering myth-buster sorts out the truth from the rumours to dispel any worries you may have about your new Smart meters.
The Government has made a commitment to help the UK become more energy efficient and to reduce energy use. They have also set a target to ensure all our customers (domestic and non-domestic) have a Smart meter installed by 2020.
More information on the Government’s Smart target can be found here: www.smartenergygb.org.
Smart meters are replacing traditional electricity and gas meters. They can be read and programmed remotely and that reduces the need for future site visits.
We rely on a mobile phone signal (or similar wireless communications technology) to receive your Smart meter readings. If for any reason this should fail, we’ll have to produce your bill based on an estimated reading.
With Smart metering your bills will reflect actual meter readings, rather than estimates. This will improve your budgeting and forecasting.
Should you allow us to collect your half-hourly profile data every day, you can then take advantage of this data using supporting applications and tools that will be offered with your Smart meter. These will allow you to display your half-hourly profile data in easy-to-understand graphs and charts, helping you to develop a better understanding of your energy use.
For example, it may help you to identify things like periods during the day when your business’s energy demand is high – and allow you to take action to address this. It could also provide opportunities to plan, manage, control and optimise your energy consumption.
You can register your interest in Smart metering by completing your details here.
Standard smart meter installation is free, and ongoing maintenance costs are covered in the same way as your present electricity meter. Occasionally, additional work may be required (which may be subject to additional charges) to make sure your supply is in a safe state to allow the installation of a Smart meter.
With Smart metering, your bills will reflect actual meter readings, rather than estimates. This will improve your budgeting and forecasting.
Before installing the new meter, and to ensure a successful install is possible, the engineer will carry out a quick site inspection and check the network coverage in the place where the meter goes.
The actual installation is quite quick and should take no more than two hours. Please note, the engineer will have to turn your electricity off for around 30 to 40 minutes. The engineer will also show you how the meter works and give you some simple energy efficiency guidance.
The data we receive relates to your energy usage. We must obtain your permission to access and view your meter’s half hourly profile data. If you do not grant us permission or we do not hear from you, we will only dial into your meter to obtain monthly readings which will be used to calculate your bill.
Smart meters use similar technology to mobile phone networks to send data securely to suppliers through the Data Communications Company (DCC). The DCC establishes and manages the data and communications network to connect Smart meters to the business systems of energy suppliers, network operators and other authorised service users of the network which is a national infrastructure project.
Your data will be kept in a secure manner, governed by strict industry and regulatory requirements and will not be shared with anyone without your permission.
If we receive your half-hourly data every day, we’ll also use this data to help provide you with advice and services that allow your business to make the most of your Smart meter.
You can change the way your profile data is collected by calling us on 0345 0729 570.
We’ll do our best to assess whether there are any signalling issues associated with your business premises when we book your installation appointment.
In most cases, the Smart meter will simply replace the existing meter. In some cases, alternative communication methods like remote aerials can be used where the signal is poor and may be subject to additional cost.
You will continue to be billed in line with your contract terms, as you always have. The billing statement will show the new meter details along with your first Smart meter reading. While your billing pattern will stay the same, you can choose to change to monthly billing once your Smart meter is installed.
We promise to accept responsibility when a customer has been under-billed due to a genuine billing error and not to issue a ‘back bill’ to that business for a period greater than twelve months. This applies to all small business customers including all micro businesses as well as single site, non-half hourly customers and quarterly billed gas customers. You can find out more about our back-billing commitment here.
It is entirely your right to switch tariffs or change supplier. SSE Smart meters will be enrolled into the Data Communications Company and should be able to retain full Smart functionality with all other DCC enrolled suppliers.
A new supplier may not offer the same Smart package and supporting products and services. You should check this with them before switching.
If your previous supplier registered your Smart meter with the DCC we’ll be able to provide our Smart meter service.
However, if your meter was not registered with the DCC, by coming to SSE Business Energy, you may lose some Smart functionality provided by your previous supplier. This currently remains an industry-wide issue. SSE Business Energy may be able to arrange a replacement Smart meter so you can continue to enjoy all the benefits of Smart metering.
No, you do not have to share your energy data. If we don’t collect your data every day, we’ll still receive automatic meter readings that allow us to provide you with accurate bills. If you decide not to share your business’s energy data, you won’t be able to benefit from full Smart functionality, or use Clarity, our free online reporting tool which shows you when your business is using energy, helps you manage your energy consumption and, hopefully, reduce your bills.
As part of the installation, your engineer will provide you with suitable energy efficiency guidance and our contact details should you wish to get in touch for more detailed information at a later stage. You can find additional energy efficiency guidance here.
We can offer a wide range of tools and services that can be tailored to suit your business needs. We also offer a range of energy audits and you can access free tools like our Energy Survey App and a wealth of information and resources that are available from our website.
Because we are installing newer second generation smart meters, if you do choose to move supplier after the meter is installed, you should retain the benefits of your smart meter. However, a new supplier may not offer the same smart package and supporting products and services. You should check this with them before switching.
Our online energy management tool, Clarity, takes half-hourly data and shows you when your business is using energy in simple graph and chart form. It’s free to use and it is designed to help you make sense of the information generated by your Smart meter.
It can help you see patterns and anomalies in your usage, and it also allows you to set alarms and notifications so you can be alerted if you suddenly start using more energy than normal.
Clarity is the business equivalent of the In-Home Displays that we provide with Smart meters at domestic premises. Find out more here.
SSE is mandated by our supply licence to ensure we provide customers with meters that provide remote reading ability and access to energy data.
However, fully compliant Smart meters are not currently available for some business customers. This is an industry wide issue.
In the meantime, AMR smart meters enable customers to take advantage of access to their profile data to manage their energy consumption now instead of waiting for the next wave of Smart metering.
There may also be instances where some meters require an AMR smart meter (for example, if the electric or gas metered supply is to a particularly large volume site – at this stage, the next wave of Smart meter technology cannot yet support these sites).
For these reasons, we will be contacting some customers in due course to offer an AMR smart meter, with installation at no extra cost. Some AMR installations will occur without interruption to your supply, depending on your existing supply type.
In the event that your supply does need to be switched off (this is normal industry practice so that we can carry out the meter change in a safe and secure manner), our qualified installation teams will be on hand to guide you through this process. Your power will be off for approximately 30 mins. Standard installation should take an hour to complete. If we encounter unforeseen issues, installation may take a little longer.
One of the measures we support to help our customers comply with the Government’s commitment to reduce carbon emissions is the installation of Automatic Meter Reading (AMR) smart meters.
This type of metering provides the information you need to gain a better understanding of your energy consumption which, in turn, can help you reduce the amount of energy you use.
Once your AMR meter is installed, the next step to continue your energy efficiency journey is to start using Clarity.
The AMR capability effectively means an end to estimated invoices. The meter sends monthly readings using a communication link to our data collector. These are then used for billing.
AMR smart meters are also dialled daily to obtain the half hourly profile data. This data is made available the next day to view and analyse on our web based application, Clarity.
Where applicable we will either:
Our AMR package includes:
Where additional work/costs are required these will be discussed with each customer on an individual basis.
If arrangements are made direct with an AMR service provider of your choosing we would ask that you let us know in advance of any installation work taking place so that we are able to appoint the relevant agents. Failure to do so may result in delays in carrying out the installation and problems receiving actual readings for billing.
Our AMR provider will arrange an installation program with you. The timescale will be dependent on availability, access and geographical location of each site.
Aborted meter installations reasons that can delay an AMR program:
There may be certain situations where additional work/costs may be involved during installations, such as:
For further information on AMR smart metering please contact:
Electricity Tel: 0345 076 0489 Email: email@example.com
Gas Tel: 0345 070 0418 Email: firstname.lastname@example.org
Clarity is our online energy management tool. It’s free to use and it is designed to help you make sense of the information generated by your Smart meter.
It takes your half-hourly data and shows you when your business is using energy in simple graph and chart form. It can help you see patterns and anomalies in your usage, and it also allows you to set alarms and notifications so you can be alerted if you suddenly start using more energy than normal.
Understanding this information, and taking steps to make changes, can help you manage your energy consumption and, hopefully, reduce your bills.
If you’ve already activated Clarity, you can login to your online account here.
Clarity is easy to use with lots of useful features. There’s support available from our dedicated help desk if you need it.
If you’ve had a Smart meter installed and haven’t activated Clarity, then call free on 0330 6780 581 or send us an email. It will then be ready to receive your data as soon as the meter begins to generate it.
If you haven’t had your meter installed yet, you can still register for Clarity. We will be back in touch after your meter installation to activate Clarity.