The new world of smart isn’t about metering. It’s about knowledge and decision making power for your business.
The world of energy is changing fast. New technologies are transforming the way we live and work, while opening up new opportunities for you to monitor and control the energy your business uses.
Smart meters use new smart technology to offer you useful insights into how your business actually uses energy.
Once your new smart meter is in place, it’ll send us monthly readings to ensure you get timely, accurate bills.
But smart meters don’t just mean an end to manual meter readings and estimated bills. Working alongside Clarity – our free energy management platform, you’ll get access to profile data to help you better understand how your business uses energy. This then gives you the chance to reduce your consumption, and your bills.
Save time – no more meter readings
Accurate and timely bills – collect remote meter readings for billing
Monthly billing – regardless of profile class
Gives you access to your profile data
Opportunities to improve your energy efficiency and save money
We have different smart meter options depending on the size of your business. To register for a smart meter installation, select from one of the options below:
The UK Government’s Industrial Strategy is an important part of the development of a world leading smart energy system, delivering secure, cheap and clean energy.
SSE Business Energy is a member of the Smart Metering Installation Code of Practice (SMICoP). The Code aims to ensure smart meter installation is a positive experience for you, the customer. SMICoP sets minimum standards which all members must follow, so you know what to expect during the installation process. It also ensures we help you understand the benefits smart meters can bring to individual customers, and as part of the wider industry Smart Programme.
For more information about the UK’s smart metering roll-out, see below:
Unlock the full benefits of your new smart meter with Clarity, our free online energy management platform, which gives you the power to measure, manage and forecast energy use in your business.
Easy to set up, Clarity takes the profile data generated by your smart meter and shows you where you’re using energy, as well as how much and when. It also gives you the ability to identify where any energy savings can be made.
Clarity is an easy to use platform that can help save you money. It brings together a suite of useful tools that are designed to help you measure, manage and forecast your energy usage.
With Clarity you can:
Identify ways to save energy and save money
View your energy usage in graphical and tabular form
Access quick ‘snapshots’ at login to highlight any issues
Set alarms and email alerts to identify any problems
Use analysis and trending tools to spot patterns and help you plan for the future
When you combine the benefits of your smart meter with the knowledge Clarity brings, you can transform your approach to your business’ energy consumption.
Because smart meters are dialled remotely to collect profile profile data, we’ll have the ability to display this data in Clarity to show exactly how your business is using energy. This will then give you the opportunity to reduce your consumption, and your bills.
The profile data from your smart meter is sent to us then processed so you can easily view it using Clarity on your online access device.
Find out more about Clarity.
To find out how Clarity can help your business with its energy consumption, download our brochure today.
Like anything new, there are several myths surrounding Smart meters. Our Smart metering myth-buster sorts out the truth from the rumours to dispel any worries you may have about your new Smart meters.
Smart meters are the next generation of gas and electricity meters. They offer a range of intelligent functions and provide businesses with more accurate information, bringing an end to estimated billing.
We rely on a mobile phone signal (or similar wireless communications technology) to receive your smart meter readings. All types of smart meters must meet UK and EU product safety standards. They’ve been rigorously tested in laboratory conditions both to ensure that they do the job properly and to ensure that they’re safe to use.
By using the wireless communications technology, smart meters can be read remotely, bringing to an end the estimated billing. If for any reason this should fail, we’ll have to produce your bill based on an estimated reading.
The Government has made a commitment to help the UK become more energy efficient and to reduce energy use. They have also set a target to ensure all our customers (domestic and non-domestic) have a smart meter installed by end of 2020.
More information on the Government’s smart target can be found here.
The smart metering mandate uses a site-based definition to identify the sites which are in scope of the non-domestic rollout. Energy supply licence conditions require energy suppliers to install smart meters at gas sites where the annual consumption is below 732 MWh per year and all electricity sites in profile classes 1-4. You can identify your profile class on your bill.
With smart metering your bills will reflect actual meter readings, rather than estimates. This will improve your budgeting and forecasting.
When you get a smart meter, you will also be offered free access to Clarity, our free online energy management platform, which allows you to measure, manage and forecast the energy use in your business. Easily set up, Clarity takes the profile data generated by your smart meter and shows you how much energy you’re using and when. This gives you the ability to identify how energy savings can be made.
For example, it may help you identify periods during the day when your business’s energy is high – and allow you to take action to address. It could also provide opportunities to plan, manage, control and optimise your energy consumption.
Click here to discover more about Clarity.
You can register your interest in a smart meter installation by completing your details here.
There is no additional cost for a standard smart meter installation, and ongoing maintenance costs are covered in the same way as your present electricity meter.
Occasionally, additional work may be required to make sure your energy supply is in a safe condition to allow the installation of a smart meter, and this may be subject to additional charges.
Before installing the new meter, and to ensure a successful install is possible, the engineer will carry out a quick site inspection and check the network coverage in the meter location.
The actual installation is quite quick and should take no more than two hours. Please note, the engineer will have to turn your electricity or gas off for around 30 to 40 minutes. The engineer will also show you how the meter works.
You will continue to be billed in line with your contract terms. Your billing statement will show the new meter details along with your first smart meter reading. While your billing terms will remain the same, you can change to monthly billing once your smart meter is installed.
We promise to accept responsibility when a customer has been under-billed due to a genuine billing error and not to issue a ‘back bill’ to that business for a period greater than twelve months. This applies to all small business and micro businesses customers, as well as single site, non-half hourly customers and quarterly billed gas customers, for a period of 12 months and if we are responsible for the over chase.
You can find out more about our back-billing commitment here.
Microbusinesses are defined as companies that meet one of the following criteria:
Please click here to find out more about our smart meter offer for microbusinesses.
If you currently have a SMETS1* smart meter, installed by SSE Metering, your smart meter may not work properly if you move to an SSE Business Energy contract. If you received an In-Home-Display device with your SMETS1 smart meter, this could be affected, too.
Under these circumstances, your meter may stop communicating with us. If this happens, we’ll have to go back to asking you for a manual meter read. Also, your In-Home-Display device may not be displaying the most up-to-date unit price information. Please note, this is an industry-wide issue affecting SMETS1 customers who switch between different suppliers.
The industry is working to fix this problem, and as a result, all SMETS1 smart meters are being adopted and enrolled with the Data Communications Company (DCC). The DCC is the secure central body which was set up to manage the communications between all suppliers and newer SMETS2 smart meters. This is a government led-initiative taking place between 29 July 2019 and 31 December 2020. As soon as the DCC communicates the exact enrolment date for each meter, we’ll contact our SMETS1 customers with more information.
Once your SMETS1 meter is enrolled with the DCC and can communicate with our systems, it should operate in smart mode and its smart capability should be restored. This includes automated meter reading and the ability to switch to another supplier without losing the smart functionality, providing the new supplier has the capability to accept SMETS1 smart meters.
*SMETS1 smart meters are the earlier versions of smart meters which allowed customers to submit automatic meter readings remotely. They also enabled customers to access their energy data.
SSE Business Energy offers small to medium enterprises (SMEs) and larger customers a choice between an ‘Automatic Meter Reading’ (AMR) meter, which is available now, and a ‘SMETS2’ smart meter, which will be available in 2020. Both of these smart meters come with free access to our free online energy management platform, Clarity, and come with lots of benefits that can help your business take control of energy costs. In addition, SMETS2 smart meters allows access to energy data in near real time. To access this feature, SMETS2 customers must arrange for their own Consumer Access Device (CAD) and supporting viewing application.
Please click here for more information about the differences between an AMR meter and a SMETS2 smart meter.
Second generation SMETS2 smart meters are designed to accommodate easier switching between suppliers. If you switch, you should retain the benefits of your smart meter. However it is always advised to check with your new supplier before switching to ensure they support SMETS2 smart metering.
If you have chosen or are provided with an AMR meter, you will still be able to switch energy supplier. Provided that the new supplier has an agreement with the existing meter operator of the AMR meter, there should be no loss of AMR functionality. We would recommend checking with your new supplier before making the change.
We’ll do our best to assess whether there are any signalling issues associated with your business premises when we book your installation appointment.
In most cases, the smart meter will simply replace the existing meter. In some cases, alternative communication methods like remote aerials can be used where the signal is poor and may be subject to additional cost.
The data we receive relates to your energy usage. We must obtain your permission to access and view your meter’s profile data on a half hourly basis. You can do this when you sign up for Clarity, our free energy management platform, or by calling 0330 6780 581. Otherwise, your meter will only be dialled monthly, for reading purposes, in order to calculate your bill.
Smart meters use similar technology to mobile phone networks to send data securely to suppliers through the Data Communications Company (DCC). The DCC establishes and manages the data and communications network to connect smart meters to the business systems of energy suppliers, network operators and other authorised service users of the network which is a national infrastructure project. The DCC ensures consumers can reliably maintain their smart service when they switch energy suppliers. All SMETS2 meters installed at domestic and non-domestic sites must be operated via the DCC. Your data will be kept in a secure manner, governed by strict industry and regulatory requirements and will not be shared with anyone without your permission.
If we receive your profile data every day, we’ll also use this data to help provide you with advice and services that allow your business to make the most of your smart meter.
Yes. The Government decided in August 2017 that all energy suppliers to non-domestic premises should use the Data Communications Company (DCC) for the operation of SMETS2 meters. This decision was taken to ensure that non-domestic consumers with smart meters had access to fully interoperable smart meters and the benefits that this brings.
No, you do not have to share your energy data. We must obtain your permission to access and view your meter’s profile data. If we don’t collect your data every day, we’ll still receive automatic meter readings that allow us to provide you with accurate and timely bills.
If you decide not to share your business’s energy data, you won’t be able to benefit from full smart functionality. This includes Clarity, our free online energy management platform, which shows you when your business is using energy, helps you manage your energy consumption and, hopefully, reduce your bills.
Every smart meter customer will be offered free access to our online energy management tool, Clarity, which takes profile data and shows you when your business is using energy. It’s free to use and it is designed to help you make sense of the information generated by your smart meter.
It can help you see patterns and anomalies in your usage, and it also allows you to set alarms and notifications so you can be alerted if you suddenly start using more energy than normal. Clarity is the business web-based equivalent of the In-Home Displays that we provide with smart meters at domestic premises. Find out more here.
If your previous supplier registered your smart meter with the Data Communications Company (DCC) we’ll be able to provide our smart meter service.
However, if your meter was not registered with the DCC, by coming to SSE Business Energy, you may lose some smart functionality provided by your previous supplier. This currently remains an industry-wide issue. SSE Business Energy may be able to arrange a replacement smart meter so you can continue to enjoy all the benefits of smart metering.
This is the requirement on energy suppliers to take all reasonable steps to install a smart meter at all domestic and non-domestic premises on or before 31 December 2020, subject to certain exceptions:
As part of the environmental objective to improve the UK’s overall energy efficiency and to reduce its carbon emissions, the Government announced its plans to replace the nation's conventional meters with smart meters by end of 2020. The Department for Business, Energy & Industrial Strategy (BEIS) has mandated that from 5th December 2018, energy suppliers who intend to continue offering AMR alongside SMETS2 must offer a choice between these two types of meters to all non-microbusiness customers.
Therefore, as part of the BEIS Consumer Choice Policy, SSE Business Energy will be able to offer small to medium and large customers a choice between ‘AMR’ metering, which is available now, and ‘SMETS2’ smart metering, which will be rolled out in 2020. For the purposes of this policy adoption, we generally classify a small to medium customers as consisting of 3-9 sites and a large customer as consisting of 10+ sites. Microbusinesses (up to 2 sites) will only be eligible for SMETS2 meters.
Energy suppliers are required, under energy supply licence conditions, to ensure that consumers have timely access to their half-hourly electricity data and hourly gas consumption data on request. This requirement applies to consumers with either an AMR or a SMETS2 smart meter.
No. The smart meter roll-out is reaching a diverse range of non-domestic premises, from small microbusinesses through to smaller sites of large multi-site organisations. These consumers will wish to access different levels of data, and to access it in different ways. However, some energy suppliers are choosing to provide IHDs as part of their supply offer.
We offer all our AMR and SMETS2 customers access to Clarity, our free online energy management platform. When using Clarity, you will be able to measure, manage and forecast the energy use in your business. Click here to discover more about Clarity.
Our SMETS2 customers will be able to access near-real time information directly from the meter, however they need to arrange for their own Consumer Access Device (CAD).
The smart Meter Installation Code of Practice, SMICoP, specifies minimum standards for energy suppliers to follow in relation to the installation of smart meters in domestic and microbusiness premises. Amongst other provisions, the code ensures that:
You can find out more about the SMICoP here.
Smart Energy GB is the national campaign for the smart meter rollout whose task is to help everyone in Great Britain understand smart meters. Smart Energy GB is required to extend its consumer engagement activities to microbusinesses, where it is cost effective to do so.
You can access the Smart Energy GB website here.
We think that every business needs an efficient energy management strategy, so we are here to offer you a wide range of energy efficiency tools and services that can be tailored to suit your business needs. We also offer a range of energy audits and you can access a wealth of information and resources that are available from our website. Please find here more information about what can you do to successfully implement an efficient energy management strategy which can help you make important savings for your business.
As well as developing a better understanding of how your organisation uses energy, it’s important to keep track of metering and billing. As part of the smart meter installation, your engineer will provide you with suitable energy efficiency guidance and our contact details should you wish to get in touch for more detailed information at a later stage. You can find additional energy efficiency guidance here.