We provide sustainable energy solutions designed to help meet the specific needs and ambitions of businesses, who are keen to build resilience and growth in a manner which is strategic, responsible and durable.
By the end of 2020, all energy suppliers in the UK will have provided their electricity and gas customers with new Smart meters.
SSE will begin its Smart meter rollout to business customers in Summer 2018 (for SMETS2 type meters) and the new meters will be installed free of charge.
Smart metering is designed to save your business time, energy and money. It will provide important information that can help you keep track of your business energy consumption.
You’ll benefit from:
As part of the switch to Smart metering, SSE Business Energy will provide your business with the right level of support, applications and tools you need to make the most of your new Smart meters.
For small businesses, this will include:
For larger organisations, this will include:
In April 2013, Ofgem approved a Smart Meter Installation Code of Practice (SMICoP) which governs the way suppliers install Smart meters for microbusiness customers.
SSE Business Energy are fully committed to abiding by the SMICoP which ensures we deliver a high standard of service throughout the installation process, that our customers are informed about how to use a Smart meter and its benefits, as well as helping you to understand how to go about improving your energy efficiency.
In the coming months, we’ll be updating our website with new information about our Smart programme.
In the meantime, please refer to our FAQs in the next tab which contain answers to some commonly asked Smart metering questions.
We’ll be sending out invitations to install Smart meters in the near future but you can register your interest in advance.
Just complete the form below and we’ll be in touch. You’ll also get a few email updates on the progress of our Smart programme.
We are working alongside the Government’s commitment to helping the UK become more energy efficient and reduce energy use. This means abiding by the Government’s target to ensure all our customers (domestic and non-domestic) have a Smart meter installed by 2020.
More information on the Government’s Smart target can be found here: www.smartenergygb.org.
A Smart meter is a replacement to your traditional meter. It can be read and programmed remotely, reducing the need for future site visits.
We rely on a mobile phone signal or similar wireless communications technologies to receive your readings. If for any reason this should fail then we will have to produce your bill based on an estimated reading.
With Smart metering you can be billed every month or every quarter on actual readings. This allows for improved budgeting and forecasting.
Unless you decide to opt out, SSE will collect your half hourly profile data every day. By taking advantage of supporting applications and tools that will be offered with your Smart meter to display your half hourly profile data, you will be able to unlock its full potential.
This may be through improved visibility of your energy use (for example, identifying periods during the day when your business’s energy demand is high and taking action to address this) and/or opportunities to plan, manage, control and optimise your energy consumption.
You can register your interest with us by completing our online form available at the bottom of our Smart metering web page.
By registering, you’ll receive updates on the progress of our Smart programme. You will also be contacted to arrange an appointment once the rollout of meters commences.
We continue to work hard to ensure we make energy work for you. If you’re not currently a customer with us, should you be interested in joining SSE Business Energy, simply give us a call on 0800 389 4466 or visit our website which provides all the information and contact details you need to help you make the decision.
Standard installation of the Smart meter is free as part of the nationwide rollout. There may be additional work required (which may be subject to additional charges) in order to make sure your supply is in a safe state to allow the installation of a Smart meter.
SSE is mandated by our supply licence to ensure we provide customers with meters that provide remote reading ability and access to energy data.
However, fully compliant Smart meters are not currently available for some business customers. This is an industry wide issue.
In the meantime, AMR smart meters enable customers to take advantage of access to their data profile to manage their energy consumption now instead of waiting for the next wave of Smart metering.
There may also be instances where some meters require an AMR smart meter (for example, if the electric or gas metered supply is to a particularly large volume site – at this stage, the next wave of Smart meter technology cannot yet support these sites).
For these reasons, we will be contacting some customers in due course to offer an AMR smart meter, with installation at no extra cost. Some AMR installations will occur without interruption to your supply, depending on your existing supply type
In the event that your supply does need to be switched off (this is normal industry practice so that we can carry out the meter change in a safe and secure manner), our qualified installation teams will be on hand to guide you through this process. Your power will be off for approximately 30 mins. Standard installation should take an hour to complete. If we encounter unforeseen issues, installation may take a little longer.
If you’re interested in getting an AMR smart meter now, our AMR electricity team can be contacted on 0345 076 0489 and our AMR gas team can be contacted on 0345 070 0418.
Or visit our AMR website here for more information.
The data we receive relates to your energy usage. By default, this will be your half-hourly data received every day, unless you decide at any time, to opt out, in which case, only a monthly meter reading for billing purposes will be collected. You can, of course, opt back in should you change your mind at any stage.
Smart meters use similar technology to mobile phone networks to send data securely back to suppliers via the Data Communications Company (also known as the ‘DCC’ - This organisation establishes and manages the data and communications network to connect smart meters to the business systems of energy suppliers, network operators and other authorised service users of the network a national infrastructure project).
Your data will be kept in a secure manner governed by strict industry and regulatory requirements. Data will not be shared with anyone without your permission.
Unless you opt out, we will also use the energy data to help provide you with advice and services that allow your business to make the most of your Smart meter.
Our bookings and installations teams will ensure we record your relevant preferences and explain your rights and choices around the use of your Smart meter data. You can, of course, change your mind at any time.
This is entirely within your right. Businesses can opt out of having their energy data being used. Should this be the case, we will still receive automatic meter readings in order to continue providing you with accurate bills. However, we will not be able to provide you with tailored opportunities to help save energy or manage your energy consumption.
As part of the rollout bookings and installations process, we’ll be doing our best to assess whether there are any signaling issues associated with your business premises.
The location of the Smart meter will, in most cases, replace where your old meter was situated. Alternative communication methods like remote aerials can be used where the signal is poor (may be subject to additional cost).
Smart meter installations will take approximately 1 to 2 hours, and your electricity supply will need to be switched off for 30 minutes during this process. This is normal industry practice when any meter is being replaced and also ensures that the meter is replaced and tested in a safe and secure manner. Our qualified installation teams are fully aware of minimising disruption to your business during this time.
SSE Business Energy is also a signatory to the Smart Meter Installation Code of Practice (SMICoP). In April 2013, Ofgem approved this code which governs the way suppliers install Smart meters for microbusiness customers.
This code ensures we deliver a high standard of service throughout the installation process, that our customers are informed about how to use a Smart meter and its benefits, as well as helping you to understand how to go about improving your energy efficiency once your meter has been installed.
You should expect to receive a new bill not long after the installation of your new Smart meter has been completed. The billing statement will indicate any new meter details along with your first Smart meter reading. There should be no disruption to your billing pattern and you can opt to change to monthly billing once your Smart meter is installed.
SMICoP ensures that as part of the installation process, we not only explain how the Smart meter works, but we also provide you with suitable energy efficiency advice and contact details should you wish to get in touch at a later stage.
Throughout our Smart campaigns and on our website, we will be providing information on all of our online tools and services that will be offered in conjunction with our Smart meter rollout programme. These tools and services will help to ensure your business gets the most out of your Smart meter(s).
Our Clarity tool and Energy Solutions team can help you on the path towards energy optimisation:
It is entirely your right to switch tariffs or change supplier.
SSE Smart meters will be enrolled into the DCC (they establish and manage the data and communications network to connect smart meters to the business systems of energy suppliers, network operators and other authorised service users of the network) and will be able to retain full Smart functions with all other DCC enrolled suppliers.
If you already have a Smart meter and want to come to an SSE supply, providing your previous supplier registered your Smart meter with the DCC we will be able to provide SSE’s Smart meter service.
However, if your meter was not registered with the DCC, by coming to SSE you may lose some Smart functionality provided by your previous supplier. This currently remains an industry-wide issue.
SSE may be able to arrange a replacement Smart meter so you can have the benefits of having a Smart meter with SSE.
One of the measures we support to help our customers comply with the Government’s commitment to reduce carbon emissions is the installation of Automatic Meter Reading (AMR) smart meters.
This type of metering provides the information you need to gain a better understanding of your energy consumption which, in turn, can help you reduce the amount of energy you use.
Due to the Energy Industry Regulations AMR smart meters (PC 01-04) can only be installed up until 21st January 2018. After this date all PC 01-04 sites will have Smart meters installed, unless sites have electric CT supply points or gas meters larger than U6.
The AMR capability effectively means an end to estimated invoices. The meter sends monthly readings using a communication link to our data collector. These are then used for billing.
AMR smart meters are also dialled daily to obtain the half hourly profile data. This data is made available the next day to view and analyse on our web based application, Clarity.
Where applicable we will either:
Our AMR package includes:
Where additional work/costs are required these will be discussed with each customer on an individual basis.
If arrangements are made direct with an AMR service provider of your choosing we would ask that you let us know in advance of any installation work taking place so that we are able to appoint the relevant agents. Failure to do so may result in delays in carrying out the installation and problems receiving actual readings for billing.
Our AMR provider will arrange an installation program with you. The timescale will be dependent on availability, access and geographical location of each site.
Aborted meter installations reasons that can delay an AMR program:
There may be certain situations where additional work/costs may be involved during installations, such as:
For further information on AMR smart metering please contact:
Electricity Tel: 0345 076 0489 Email: email@example.com
Gas Tel: 0345 070 0418 Email: firstname.lastname@example.org
Clarity is our online reporting tool that gives you access to the information you need to better understand your energy usage and position your business to adapt and react to energy trends.
Easily set up, Clarity takes the data generated by your AMR smart meter and shows you where you’re using energy, how much and when. It gives you the ability to identify where energy efficiencies can be made.
AMR smart meters are dialled remotely to collect half hourly profile data and meter readings. The profile data, when displayed by Clarity, provides everything you need to see how you’re using energy in the business.
Together these provide accurate and timely bills, improved budgeting and forecasting, options to improve your energy management and efficiency and options to opt for monthly billing regardless of profile class.
If you don’t wish us to collect your profile data you can opt out from this service at any time, just call us on 0330 6780 581. We will then update our records and ensure your data is only collected for billing purposes.