If you would like to submit your meter reading(s), please use the submission form at the foot of this page.
How we use your meter readings
We will manually validate your meter reading against the existing readings and consumption profile before being considered for use. In the event that your reading does not fall in line with your account, we may choose not to use it.
The date that your reading was taken will determine how it will be used:
Where your validated meter reading has been taken within 5 days of the invoice date (either before or after), and the existing reading has been estimated, we will use your reading to re-bill your account.
If your validated reading is outside of the 5-day window, we will use your reading to build up a picture of your consumption profile, which will help if future invoices need to be estimated.
How to read your meter
It is essential that any readings provided by you are as accurate as they can be so that we can use them effectively. In order to assist you with this, we have created this Meter Reading Guide.
There are many different makes and types of meter within the energy supply business, but we hope you will find enough information here to enable you to read your meter correctly.
We will split Electricity meters into three types and Gas meters into two. *Tip 1 – When reading your meter, it may be useful to have your last appropriate energy invoice to compare the information on the invoice to the meter you want to provide readings from. It is most important that the meter serial numbers match. The meter serial number is easy to find on both the invoice and is clearly marked on the meter.
The three types of Electricity meters we will be helping you with are: *NB Please read & record all registers and values including the zeros.
A digital meter is likely to have any number of registers from which you can take information from. The register ID, usually one or two characters in length (alpha and/or numeric) is used to identify the rate or measurement type. (Examples could be L, N, Kw, MD, r1, r2).
In order to read each register, you will have to scroll through each register by pressing a button on the front of your meter. In some cases the code appears by the side of the information, some show the code first and then the information and lastly by indicators on the same screen.
The register value is the meter reading itself and will be between four and nine numeric characters.
*Tip 2 - Scroll through all the registers first so you can understand how the meter will present the information.
When providing the meter reading information please supply all registers along with the appropriate code the meter provides.
These are probably the easiest of meters to read as they are likely to have no more than two registers and both are visible at the same time. Make a note of the name by the side of each register.
These could be; Day Night or High / Low
In most cases, you will see a dial that is a different colour to the other dials in each register. Please ignore this dial. In a few cases there maybe two dials that are different to the others, in these cases you can ignore both.
When providing the meter reading information please supply all registers along with the name the meter has by the side of the register.
Mechanical Clock Face
This type of meter is one of the most difficult to read as you always refer to the next register in order to make sure you have chosen the right figure to use.
The figures to use are the ones the indicator has passed and not necessarily the one it may be pointing at.
For example; from these dials is; 63,399 kWh.
Whilst the 100 units dial seems to be pointing towards the 4, the indicator on the 10 units dial has passed the 9 but not the 0, likewise with the 1 unit dial, making the last three figures of the meter reading 399.
The last dial is a different colour to the other dials and can be ignored.
*Tip 3 - If in doubt draw the position, or take a picture, of the dials and check with a colleague to see if you agree on the reading. Should we question the reading you will have something to reference.
The two types of Gas meters we will be helping you with are:
Mechanical Dial Meters
It is very unlikely that you will have more than one set of dials on a mechanical gas meter. As such it is very easy to record the reading from this type of meter.
As with the electricity mechanical dial meters, record the reading on the meter, ignoring those that are of a different colour to the other dials. (This is usually one dial, but could be two.)
Mechanical Clock Face
Please refer to the electricity clock face meter instruction as both meters works in the same way.
*NB Some Gas meters have both Mechanical dials and clock face indicators. In these instances, we only need the figures from the dials and not the clock face dials.
*Tip 4 -When taking any meter readings make a note of the time and date of when you took the reading. This may be an opportune moment to check the time displayed on any time clock controllers associated with your energy meter. If there is any discrepancy, other than seasonal time difference, please make a note of this in the additional information field of the meter reading form.
Submit your meter readings
0345 725 2526
0800 389 4466
Fill out our online contact form at the link below