We’re always keen to work closely with customer representatives in the energy sector. So it’s easy to start the registration process to become an approved SSE customer service representative. Simply email us to let us know you want to apply.
You’ll need to provide us with some basic information including:
your name, position and contact details
your company number and registered address
what energy supply types and market sectors your company works with
your company’s key business principles
We’ll then explain how our customer representative relationship programme works and describe our standards. We’ll also usually arrange a face-to-face meeting at that point to discuss your business’s current standing and opportunities, your experience and your capability, customer book and development potential.
We want to ensure you have everything you need to add real value to your clients’ businesses. You’ll benefit from:
the full spectrum of contract options
first class service and support
access to our unrivalled market knowledge.
A team you can rely on
Our experienced team of trusted advisors is on hand to make sure you can give your customers access to the best energy options available.
Your account will be coordinated by an Account Manager and backed by proven tools and processes that deliver ‘right first time’ customer service. Our team’s performance is aligned to your goals – it’s a team you can trust to challenge, advise and support you on a wide range of issues.
Clarity – for more enlightened energy management
You and your clients will also have access to Clarity – our online energy management tool that delivers the analytics needed to give your customers the information and transparency they expect from you.
Easily set up, it provides the data needed to see where energy is being used, how much and when. Using Clarity you can:
Schedule graph-based usage reports
Use analysis and trending tools to spot patterns and help plan for the future
Get email alerts for sites that reach or go over their ‘thresholds’
Use the ‘Query Manager’ to resolve issues by site, fuel type and consumption period
Access bills and meter readings
See in-between two and five years of historical data.
We have a wealth of information and useful documents in our document library that can add to the service you provide for your clients.
We take pride in developing strong, personal relationships with customer representatives. Our dependable team will proactively share knowledge and insights, and provide services that meet both your needs and your customers’.
Our flexible and competitive range of products and services is supported by expert Account Management. We provide you with:
A dedicated support team and personal contacts
Renowned and dependable Service delivery
Operational ease and efficiency.
Our people make the difference
Your Key Account Manager will:
Understand your requirements and drivers and offer tailored solutions to meet your needs
Develop and maintain a strong working partnership through informative-face-to-face meetings
Regularly review your feedback, and ensure that our performance and services continue to meet your evolving needs
Keep you informed about market-leading energy products and services.
You’ll also benefit from a support team, all of whom are aligned to your needs and focused on developing our relationship.